Returns - Guide

2. Send your return

You can drop off the package at DHL parcel shops and packing stations or with the service provider of your choice. Please keep the receipt until we confirm your return.

3. Receive refund

If you see in the tracking that we have received your return, it may take up to 14 days in some cases until the shipment has been checked and the amount has been credited.

Exchange

Do you want to exchange your goods? Sure. We offer a free exchange service* for this.

However, there are cases where we cannot do this for hygienic reasons. Therefore, please contact us via the contact form to discuss the next steps with one of our service representatives.

General information

1) Please avoid damaging and soiling the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.

2) Please do not return goods to us freight collect.

3) Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

4) Only goods that have been tried on for a size test can be returned. Worn or washed goods are excluded from return and exchange.

5) Removed labels will result in rejection of your return.

*We currently do not cover return shipping costs for an exchange (wrongly delivered and damaged items are excluded). However, the processing and shipping of exchanged items is always free of charge.